{"id":1809,"date":"2020-05-24T21:58:46","date_gmt":"2020-05-24T14:58:46","guid":{"rendered":"https:\/\/m.kemangvpn.com\/?page_id=1809"},"modified":"2024-10-08T16:15:47","modified_gmt":"2024-10-08T09:15:47","slug":"bantuan-teknis","status":"publish","type":"page","link":"https:\/\/kemangvpn.com\/en\/faq\/bantuan-teknis\/","title":{"rendered":"FAQ &#8211; Bantuan Teknis &#8211; kemangVPN"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1809\" class=\"elementor elementor-1809\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27d7eaf6 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27d7eaf6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-49d208f9 elementor-hidden-phone\" data-id=\"49d208f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5240c74 elementor-widget elementor-widget-image\" data-id=\"5240c74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/kemangvpn.com\/wp-content\/uploads\/2020\/05\/faq.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-1787\" alt=\"faq\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-89cef99\" data-id=\"89cef99\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-89e13cd elementor-widget elementor-widget-text-editor\" data-id=\"89e13cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"text-align: left;\">kemangVPN FAQ<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29bace8a elementor-widget elementor-widget-text-editor\" data-id=\"29bace8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"font-style: normal; letter-spacing: 0.16px;\"><span style=\"font-weight: 600;\">Technical Support<\/span><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40f0512 elementor-widget elementor-widget-text-editor\" data-id=\"40f0512\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Find our most frequently asked questions, installation tutorials, and technical support here.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8bb80a6 elementor-section-content-bottom elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8bb80a6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-74359f5\" data-id=\"74359f5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bde4000 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"bde4000\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"\/en\/bantuan-koneksi\/\" class=\"elementor-icon\" tabindex=\"-1\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Flat\" height=\"512\" viewbox=\"0 0 512 512\" width=\"512\"><path d=\"m24 120h448v64h-448z\" fill=\"#3ea7ff\"><\/path><path d=\"m456 200h32v288h-464v-304h432z\" fill=\"#65dcff\"><\/path><circle cx=\"56\" cy=\"152\" fill=\"#eb352f\" r=\"8\"><\/circle><circle cx=\"88\" cy=\"152\" fill=\"#f2e368\" r=\"8\"><\/circle><circle cx=\"120\" cy=\"152\" fill=\"#a0cc00\" r=\"8\"><\/circle><path d=\"m488 200h-184l-80 80h-104l-64-64h144l32-32v-64l-32-32h-144l64-64h104l80 80h184z\" fill=\"#e6e6e6\"><\/path><path d=\"m456 200h32v288h-32z\" fill=\"#a0eaff\"><\/path><path d=\"m456 248h32v48h-32z\" fill=\"#57c1ff\"><\/path><path d=\"m87.99994 328h304.00006a0 0 0 0 1 0 0v128a0 0 0 0 1 0 0h-304.00006a63.99994 63.99994 0 0 1 -63.99994-63.99994v-.00013a63.99994 63.99994 0 0 1 63.99994-63.99993z\" fill=\"#3ea7ff\"><\/path><circle cx=\"88\" cy=\"392\" fill=\"#808080\" r=\"32\"><\/circle><path d=\"m168 360h64v64h-64z\" fill=\"#a8070f\"><\/path><path d=\"m232 360h64v64h-64z\" fill=\"#c7161f\"><\/path><path d=\"m296 360h64v64h-64z\" fill=\"#eb352f\"><\/path><g fill=\"#ccc\"><path d=\"m480 128h16v16h-16z\"><\/path><path d=\"m416 160h32v16h-32z\"><\/path><path d=\"m416 128h48v16h-48z\"><\/path><path d=\"m464 160h16v16h-16z\"><\/path><\/g><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\n\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-211c749 elementor-button-info elementor-align-center elementor-widget elementor-widget-button\" data-id=\"211c749\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/bantuan-koneksi\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Connection Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5e6c6dc\" data-id=\"5e6c6dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-734a8d3 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"734a8d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"\/en\/carapemakaian\/\" class=\"elementor-icon\" tabindex=\"-1\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"512\" viewbox=\"0 0 512 512\" width=\"512\"><g id=\"Flat\"><path d=\"m496 464v24h-64l-24-24h-16l-64-64h104z\" fill=\"#f6d0b1\"><\/path><path d=\"m448 416v24h-26.41992l-2.02-1.33984a43.78141 43.78141 0 0 1 -19.29008-38.66016h31.73z\" fill=\"#f4c396\"><\/path><path d=\"m280 176v28.28a32 32 0 1 1 -32 0v-28.28h-64v-160h160v160z\" fill=\"#ea8804\"><\/path><path d=\"m272 96a32.00454 32.00454 0 0 1 -59.72 16h-28.28v64h-160v-160h160v64h28.28a32.00454 32.00454 0 0 1 59.72 16z\" fill=\"#37a0c5\"><\/path><path d=\"m96 256a32.00454 32.00454 0 0 0 59.72 16h28.28v64h-160v-160h64v-28.28a32 32 0 1 1 32 0v28.28h64v64h-28.28a32.00454 32.00454 0 0 0 -59.72 16z\" fill=\"#e64042\"><\/path><path d=\"m416 248v160h-160v-64h-28.28a32 32 0 1 1 0-32h28.28v-64h64v28.27979a32 32 0 1 0 32 0v-28.27979z\" fill=\"#90c937\"><\/path><path d=\"m416 336v72h-15.41992a43.31192 43.31192 0 0 1 2.7-21.75l1.54-3.83984a40.07367 40.07367 0 0 1 -28.82008-38.41016v-8z\" fill=\"#68ba40\"><\/path><path d=\"m424 432a35.54916 35.54916 0 0 1 -13.28745-42.78132l5.28745-13.21868a32 32 0 0 1 -32-32h40a24 24 0 0 1 24 24v64z\" fill=\"#f6d0b1\"><\/path><\/g><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\n\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dc6434 elementor-button-info elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3dc6434\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/carapemakaian\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">How To Use<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12df303 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12df303\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8bfea59\" data-id=\"8bfea59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9200c4c elementor-widget elementor-widget-spacer\" data-id=\"9200c4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0c4e2c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0c4e2c2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5fb3826\" data-id=\"5fb3826\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1b5ebb2\" data-id=\"1b5ebb2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f31016 elementor-widget elementor-widget-menu-anchor\" data-id=\"5f31016\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"bantuanteknis\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc3535 elementor-widget elementor-widget-text-editor\" data-id=\"4bc3535\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Technical Support<br \/><\/strong><\/h2><h4>I am having trouble connecting<\/h4><p>If you have followed the installation and connection steps but are still experiencing difficulties, please try these\u00a0<em>troubleshooting <\/em>steps as listed on the following page:<\/p><p><a href=\"\/en\/bantuan-koneksi\/\">Support\u00a0<em>Connection<\/em> Troubleshooting \u2192<\/a><\/p><h4>How do I contact kemangVPN?<\/h4><p>Please contact us through:<\/p><ul><li>email:\u00a0<a href=\"mailto:support@kemangvpn.com\">support@kemangvpn.com<\/a><\/li><li><a href=\"https:\/\/my.kemangvpn.com\/pros\/submitticket.php?step=2&amp;deptid=1&amp;language=english\">Support Ticket<\/a>\u00a0or<\/li><li><a href=\"https:\/\/wa.me\/6285973040222?text=\">WhatsApp\u00a0 6285973040222 <\/a>\u00a0<\/li><\/ul><h4>Where are the kemangVPN server locations?<\/h4><p>kemangVPN servers are spread across 53 locations in several countries around the world and continue to grow over time.<\/p><p>by clicking here by clicking here: <a href=\"\/en\/daftar-server\/\">kemangVPN server list \u2192<\/a><\/p><h4>Why is my VPN connection slow?<\/h4><p>Your VPN connection speed is highly dependent on:<\/p><ul><li>The speed of your ISP (Internet Service Provider) and the bandwidth you subscribe to from that ISP. This is because the VPN works on top of your internet connection from your ISP.<\/li><li>The location of the VPN server you choose. The farther the VPN server location is from your location, the greater the latency will be. Try choosing a server closer to your location to get better speed.<\/li><\/ul><p>You can also try different ports\/protocols, for example UDP or TCP. Port\/protocol settings can be done in the VPN client application.<\/p><h4>Is it possible to install a VPN Client on Mikrotik?<\/h4><p>It's possible with the L2TP protocol. Look here for <a href=\"\/en\/tutorial-mikrotik\/\">installation guide \u2192<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>kemangVPN FAQ Bantuan Teknis Temukan pertanyaan-pertanyaan yang paling sering diajukan kepada kami, tutorial instalasi serta bantuan teknis disini Bantuan Koneksi Cara Pemakaian Bantuan Teknis Saya kesulitan melakukan koneksi Apabila anda sudah melakukan langkah-langkah instalasi dan koneksi tapi masih mengalami kesulitan, mohon coba lakukan beberapa langkah\u00a0troubleshooting seperti tercantum pada halaman berikut: Bantuan\u00a0Troubleshooting Koneksi \u2192 Bagaimana cara [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1782,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"zakra_sidebar_layout":"stretched","zakra_remove_content_margin":false,"zakra_sidebar":"customizer","zakra_transparent_header":"0","zakra_logo":0,"zakra_main_header_style":"default","zakra_menu_item_color":"","zakra_menu_item_hover_color":"","zakra_menu_item_active_color":"","zakra_menu_active_style":"zakra_menu_active_style","zakra_page_header":true,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-1809","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/pages\/1809","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/comments?post=1809"}],"version-history":[{"count":20,"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/pages\/1809\/revisions"}],"predecessor-version":[{"id":2880,"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/pages\/1809\/revisions\/2880"}],"up":[{"embeddable":true,"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/pages\/1782"}],"wp:attachment":[{"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/media?parent=1809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}