{"id":1802,"date":"2020-05-24T21:51:01","date_gmt":"2020-05-24T14:51:01","guid":{"rendered":"https:\/\/m.kemangvpn.com\/?page_id=1802"},"modified":"2024-10-08T16:14:51","modified_gmt":"2024-10-08T09:14:51","slug":"layanan-berlangganan","status":"publish","type":"page","link":"https:\/\/kemangvpn.com\/en\/faq\/layanan-berlangganan\/","title":{"rendered":"FAQ &#8211; Layanan Berlangganan &#8211; kemangVPN"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1802\" class=\"elementor elementor-1802\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27d7eaf6 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27d7eaf6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-49d208f9 elementor-hidden-phone\" data-id=\"49d208f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5240c74 elementor-widget elementor-widget-image\" data-id=\"5240c74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/kemangvpn.com\/wp-content\/uploads\/2020\/05\/faq.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-1787\" alt=\"faq\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-89cef99\" data-id=\"89cef99\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-89e13cd elementor-widget elementor-widget-text-editor\" data-id=\"89e13cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"text-align: left;\">kemangVPN FAQ<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29bace8a elementor-widget elementor-widget-text-editor\" data-id=\"29bace8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"font-style: normal; letter-spacing: 0.16px;\"><span style=\"font-weight: 600;\">Subscription Service<\/span><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40f0512 elementor-widget elementor-widget-text-editor\" data-id=\"40f0512\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Find our most frequently asked questions, installation tutorials, and technical support here.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ea9e982 elementor-section-content-bottom elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea9e982\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e34cad7\" data-id=\"e34cad7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a564743 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a564743\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"\/en\/bantuan-koneksi\/\" class=\"elementor-icon\" tabindex=\"-1\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Flat\" height=\"512\" viewbox=\"0 0 512 512\" width=\"512\"><path d=\"m24 120h448v64h-448z\" fill=\"#3ea7ff\"><\/path><path d=\"m456 200h32v288h-464v-304h432z\" fill=\"#65dcff\"><\/path><circle cx=\"56\" cy=\"152\" fill=\"#eb352f\" r=\"8\"><\/circle><circle cx=\"88\" cy=\"152\" fill=\"#f2e368\" r=\"8\"><\/circle><circle cx=\"120\" cy=\"152\" fill=\"#a0cc00\" r=\"8\"><\/circle><path d=\"m488 200h-184l-80 80h-104l-64-64h144l32-32v-64l-32-32h-144l64-64h104l80 80h184z\" fill=\"#e6e6e6\"><\/path><path d=\"m456 200h32v288h-32z\" fill=\"#a0eaff\"><\/path><path d=\"m456 248h32v48h-32z\" fill=\"#57c1ff\"><\/path><path d=\"m87.99994 328h304.00006a0 0 0 0 1 0 0v128a0 0 0 0 1 0 0h-304.00006a63.99994 63.99994 0 0 1 -63.99994-63.99994v-.00013a63.99994 63.99994 0 0 1 63.99994-63.99993z\" fill=\"#3ea7ff\"><\/path><circle cx=\"88\" cy=\"392\" fill=\"#808080\" r=\"32\"><\/circle><path d=\"m168 360h64v64h-64z\" fill=\"#a8070f\"><\/path><path d=\"m232 360h64v64h-64z\" fill=\"#c7161f\"><\/path><path d=\"m296 360h64v64h-64z\" fill=\"#eb352f\"><\/path><g fill=\"#ccc\"><path d=\"m480 128h16v16h-16z\"><\/path><path d=\"m416 160h32v16h-32z\"><\/path><path d=\"m416 128h48v16h-48z\"><\/path><path d=\"m464 160h16v16h-16z\"><\/path><\/g><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\n\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83e39c4 elementor-button-info elementor-align-center elementor-widget elementor-widget-button\" data-id=\"83e39c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/bantuan-koneksi\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Connection Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cbf61dc\" data-id=\"cbf61dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27afed5 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"27afed5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"\/en\/carapemakaian\/\" class=\"elementor-icon\" tabindex=\"-1\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"512\" viewbox=\"0 0 512 512\" width=\"512\"><g id=\"Flat\"><path d=\"m496 464v24h-64l-24-24h-16l-64-64h104z\" fill=\"#f6d0b1\"><\/path><path d=\"m448 416v24h-26.41992l-2.02-1.33984a43.78141 43.78141 0 0 1 -19.29008-38.66016h31.73z\" fill=\"#f4c396\"><\/path><path d=\"m280 176v28.28a32 32 0 1 1 -32 0v-28.28h-64v-160h160v160z\" fill=\"#ea8804\"><\/path><path d=\"m272 96a32.00454 32.00454 0 0 1 -59.72 16h-28.28v64h-160v-160h160v64h28.28a32.00454 32.00454 0 0 1 59.72 16z\" fill=\"#37a0c5\"><\/path><path d=\"m96 256a32.00454 32.00454 0 0 0 59.72 16h28.28v64h-160v-160h64v-28.28a32 32 0 1 1 32 0v28.28h64v64h-28.28a32.00454 32.00454 0 0 0 -59.72 16z\" fill=\"#e64042\"><\/path><path d=\"m416 248v160h-160v-64h-28.28a32 32 0 1 1 0-32h28.28v-64h64v28.27979a32 32 0 1 0 32 0v-28.27979z\" fill=\"#90c937\"><\/path><path d=\"m416 336v72h-15.41992a43.31192 43.31192 0 0 1 2.7-21.75l1.54-3.83984a40.07367 40.07367 0 0 1 -28.82008-38.41016v-8z\" fill=\"#68ba40\"><\/path><path d=\"m424 432a35.54916 35.54916 0 0 1 -13.28745-42.78132l5.28745-13.21868a32 32 0 0 1 -32-32h40a24 24 0 0 1 24 24v64z\" fill=\"#f6d0b1\"><\/path><\/g><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\n\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4283627 elementor-button-info elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4283627\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/carapemakaian\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">How To Use<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-99214a6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"99214a6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d5a1092\" data-id=\"d5a1092\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f896fcd elementor-widget elementor-widget-spacer\" data-id=\"f896fcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0c4e2c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0c4e2c2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5fb3826\" data-id=\"5fb3826\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1b5ebb2\" data-id=\"1b5ebb2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f31016 elementor-widget elementor-widget-menu-anchor\" data-id=\"5f31016\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"layananberlangganan\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc3535 elementor-widget elementor-widget-text-editor\" data-id=\"4bc3535\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Subscription Service<br \/><\/strong><\/h2><h4>I have registered and paid, what do I do now?<\/h4><p>Once your payment is automatically confirmed, your VPN account will be automatically activated, and we will have sent an email to your email address containing information <em>username<\/em> and <em>password<\/em> which can be used for connection.<\/p><p>Please check your email inbox, or your spam folder if necessary.<\/p><p>Next, you can follow the installation and connection steps on your device through the following link:<\/p><p><a href=\"\/en\/carapemakaian\/\">Installation and how-to \u2192<\/a><\/p><h4>I want to try the kemangVPN service first. Is it possible?<\/h4><p>Sorry, we currently do not provide <em>Free Trial. <\/em><\/p><h4>Is it possible to upgrade the account from monthly to yearly?<\/h4><p>If you have already tried the kemangVPN service with monthly payments, and want to save more by subscribing to the 6-month or yearly payment package, you can upgrade your service.<\/p><p>To upgrade the service, here are the steps that need to be taken:<\/p><ul><li>Select\u00a0<a href=\"https:\/\/my.kemangvpn.com\/pros\/?language=english\">Client Area \u2192<\/a><\/li><li>Log in with your email and password that you used when registering for kemangVPN.<\/li><li>Click on 'Services' Button<\/li><li>Click on active service<\/li><li>Click on 'Upgrade' Button<\/li><li>Click on the \u2018Select Product\u2019 button for the service you want to purchase. For example, on \u2018VPN \u2013 kemangVPN 6 Months\u2019 or \u2018VPN \u2013 kemangVPN 1 Year\u2019<\/li><li>Done, and your service has been upgraded\/downgraded.<\/li><li>Payment for your new plan will be made on your next due date, and we will send you an invoice via email a few days before the due date.<\/li><li>If the price of the service package you selected is cheaper than the previous package price, you will receive a discount equal to the remaining days of your usage. This discount will be credited to your deposit and will be a price deduction on your next payment.<\/li><\/ul><h4>How to I cancel my subscription?<\/h4><p>To cancel the service, here are the steps you need to take:<\/p><ul><li>Select\u00a0<a href=\"https:\/\/my.kemangvpn.com\/pros\/?language=english\">Client Area \u2192<\/a><\/li><li>Log in with your email and password that you used when registering for kemangVPN.<\/li><li>Click on '<strong>Services<\/strong>&#8216;<\/li><li>Click on active service<\/li><li>Click button '<strong>Request Cancelation<\/strong>&#8216;<\/li><li>You can fill in the reason for cancellation.<\/li><li>Select cancelation  type:<ul><li>&#8216;<strong>Immediate<\/strong>: Your service will be stopped immediately and you will no longer be able to use your VPN access<\/li><li>&#8216;<strong>End of Billing Period<\/strong>: Your service will automatically stop at the end of your payment period. And you will not be charged for the next payment period.<\/li><\/ul><\/li><li>Click button '<strong>Request Cancelation<\/strong>&#8216;<\/li><li>Next, the cancellation request will be forwarded to the admin and you will receive confirmation via email.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>kemangVPN FAQ Layanan Berlangganan Temukan pertanyaan-pertanyaan yang paling sering diajukan kepada kami, tutorial instalasi serta bantuan teknis disini. Bantuan Koneksi Cara Pemakaian Layanan Berlangganan Saya sudah daftar dan bayar, lalu bagaimana? Setelah pembayaran anda otomatis terkonfirmasi, akun VPN anda sudah teraktivasi otomatis, dan kami telah mengirimkan email ke alamat email anda berisi informasi username dan [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1782,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"zakra_sidebar_layout":"stretched","zakra_remove_content_margin":false,"zakra_sidebar":"customizer","zakra_transparent_header":"0","zakra_logo":0,"zakra_main_header_style":"default","zakra_menu_item_color":"","zakra_menu_item_hover_color":"","zakra_menu_item_active_color":"","zakra_menu_active_style":"zakra_menu_active_style","zakra_page_header":true,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-1802","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/pages\/1802","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/comments?post=1802"}],"version-history":[{"count":28,"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/pages\/1802\/revisions"}],"predecessor-version":[{"id":2874,"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/pages\/1802\/revisions\/2874"}],"up":[{"embeddable":true,"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/pages\/1782"}],"wp:attachment":[{"href":"https:\/\/kemangvpn.com\/en\/wp-json\/wp\/v2\/media?parent=1802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}